The customer’s highest quality of expectations must be met at the lowest cost. The industry is
vulnerable to litigation brought by consumer groups and government agencies based on the
production or offering of low-quality food products. Tracing and addressing customer complaints
in a time bound manner provides assurance to customers and reduces risk to the company.

Ideal for:

  • Standardizing the RCFA process across all units
  • Defining responsibility to individuals to investigate and trace the source of issue in a time bound manner
  • Evidence gathering

Benefits:

  • An integrated solution provides information about the latest complaints and allows one to respond immediately with appropriate evidences and root cause analysis, thus decreasing the turnaround time of the complaints
  • Built-in escalation matrix helps accelerate complaints that have not been addressed in time, to avoid unnecessary delays.
  • Real time dashboards provide analysis and trends.

Results:

  • Traceability of root cause failures improved
  • Time to close each case reduced by nearly 50%
  • Accountability is established

What can we do for you?

Click here to get in touch with us and find out how we can add value to your supply chain.

Or check our cases studies here

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How process management can
improve efficiency using our proprietary SAAS (software as a service) solutions

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Our case study with a leading food manufacturer where we improved quality assurance and complaints management using UnitXPro, the unit management solution platform

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